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FAQ

Customer Q & A

  1. What payment do you accept.

    We prefer PAYPAL.

    Its makes a smooth & easy transaction and you do not need to give any credit card details.

  2. Will I have to wait for my order.

    No you will not have to wait.

    We do not Drop ship, if you order from moon gazing cat then the item you have selected will be in stock and will be dispatched once payment is received.

  3. How will I know my item is dispatched.

    We will email you with the dispatch information. We will also check that your item has arrived safely.

    Please check our FEEDBACK Page.

  4. Shipping.

    We strive to make our customers experience a smooth & happy one. We take extreme pride in our packing and dispatch time, dispatching your item within 2 working days. We keep our postage prices to a minimum.

  5. What do you sell

    We consider ourselves magical treasure dealers. We are an enchanting little curiosity store.

    We have a selection of New Silver & Gold Jewellery & magical items, accessories, Tarot Cards, pendulums & new items arriving  most days.

    We also have a eclectic selection of Pre Loved items which means either Vintage, used, 2nd hand these treasures are a mixture of family treasures or magical finds we have discovered on our travels.

    & much much more.

  6. Who are you

    My name is Jennifer Sales. If you have any questions feel free to email me :)

  7. Where are you based.

    We are a magical online store based in Louth the capital of the Lincolnshire Wolds UK. 


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  8. Do you take requests

    Yes we do, if you are searching for anything special please contact us, we may have it in stock or know a way to get it.

  9. Currency Converter

    This is a fab site http://www.xe.com/  it has a brilliant currency converter.

  10. Terms and Conditions

    TERMS & CONDITIONS

    We think communication is a large part of online trading.

    If you have any queries please email us.

    We aim for the highest standard of business.

    Return policy

    We give refunds on items returned in exactly the same condition as sent out.They must be returned within seven days of receipt.Good & early communication skills help in this situation.Please check the listing thoroughly.And if you have any questions please email us before bidding/buying. We will refund value of the item when the item is in our possession.We will not refund the return postage.You must pay the return postage.We always have

    proof of postage to your address. It is up to you to do the same on return.You must retain proof of postage in-case items are lost in post.We will not refund on just your say so legitimate proof of postage required.

    And if you have any questions please email us before buying.

    We will refund value of the item when the item is in our possession. We will not refund the postage.

    We always have proof of postage to your address.

    It is up to you to do the same on return. We will not refund on just your say so.

    You must retain proof of postage

    We take great pride in our packing and dispatch time.

    We want our valued customers to be happy with their purchases.

  11. Any other questions..

    .

    Feel free to contact us by clicking the Kitty..

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